Open Government

Research Note: Is Your Government Open or Closed? October 2011 7 Department Mission Office of Citizen Services and Innovative Technologies’ Center for Excellence in Digital Government Helps agencies deliver excellent customer service to the public via web, social media, mobile, phone, email, print and newly evolving media. Center for New Media and Citizen Engagement (NOTE: Dissolved early 2011 with departure of Bev Goodwin) An accelerator and incubator for government- wide new media and citizen engagement solutions, making it easier for the government and the public to constructively engage. GSA’s Government Wide Policy Provides policies and guidance to enable the sustainable and efficient use of assets, effective acquisition leadership, identity management and sound information management. Government Wide Policy’s Office of Technology Strategy (Key roles: Deputy Associate Administrator of Technology Strategy) Examines how electronic and information technology business strategies will assist the federal government to operate more effectively and efficiently, and deliver improved services to citizens. It also develops and evaluates management policies and objectives related to eGovernment and information technology. GSA’s Office of Communications and Marketing (Key roles: Communications Director and Program Analyst) Objective is to oversee creative services, web management, promotions, and public affairs for the GSA. Office of Communications and Marketing’s Enterprise Web Management Division Provides guidance on GSA's new media approaches; its staff serve as consultants to GSA regarding the agency presence on gsa.gov -- the agency's primary web portal and the online marketing channel for all the goods and services GSA offers to federal customer agencies, vendors and the public. GSA’s Office of the Chief Information Officer Responsible for managing the agency‟s IT budget and ensuring alignment with agency and administration strategic objectives, information security, and enterprise architecture.